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Our delivery policy

Postage

Postage is free to Australian addresses.

Dispatch times

When you click on a title for its details you will see ( just below the ‘add to cart’ button) that we aim to dispatch it within 24 hours or after various other times. For titles in our supplier’s warehouse this will be 5–7 days. If our supplier is out of stock but has some on order, it is impossible to be precise about how long it will take. However, we estimate that on average it will be about two weeks. If our supplier currently has none on order we say it is a ‘Backorder title (month or more)’. Sometimes it is sooner than a month but conversely we may not be able to get one at all and will have to cancel your order and refund your payment.

We try our best to keep information about supplier stock levels on our site current so we don’t mislead you on our estimates of delivery times. However, availability of titles is changing constantly. With millions of books in print it’s no exaggeration to say that the last new copy of at least one title could become permanently unavailable in the time it takes you to read this page.

If there is a delay in supplying some of the books on you order, we may hold one or more for a short time to save on our postage costs but we will generally send your books separately as they become available.

Your books will be carefully packed and sent by Australia Post as outlined below. Should you have any questions, please don't hesitate to contact us by email, or by phone, fax or letter.